Customer Loyalty

Call us at (866) FLOORSTORES or fill out the form below, and one of our Sales Design Consultants will be in touch shortly.

Customer Reviews
4.3 Over 851 Reviews
Review from Google
Kelvin Shearer was our installer and he was very professional and quick!
Review from Google
Eva Mandujano from the store provides me really nice service! She helped me measured out the space in home and find the most fitted flooring and carpeting material for my special needs with really reasonable price and quality. She is really trying to help customers find the right choice!
Review from Google
⭐⭐⭐⭐⭐

Great experience from start to finish! I’m very happy with how my flooring installation turned out. The floor installer, Fernando and his crew Pedro and Edwin , did an amazing job. He was very kind, professional, and on point with everything. You can tell he takes pride in his work and pays attention to the details.

The salesperson, Xavier, was also great to work with. He was very nice, patient with us, and answered all of our questions without ever rushing us. He was very professional and made the whole process easy and comfortable.

Overall, I’m very satisfied with the service and especially how beautiful the floor came out. I would definitely recommend Floor Store to anyone looking for quality flooring and great customer service!
Review from Google
5 *****
Review from Google
The Floor Store has a lot of great options. I love my carpet and will use them again.
Review from Google
Diana has such a good eye for color and design. Thank you for helping us out!
Review from Google
Review from Google
Diana was great, i reccomend.
Review from Google
I refer all my clients to Diana Earley as she provides the best customer service. She is really good at offering design tips and makes the whole process easy for all of my clients and for me as well. Nowadays it is really hard to find partnerships! Definitely recommend her!
Review from Google
Review from Google
Working with David on a carpet to hardwood conversion at our house was one of the best home improvement experiences I have had in recent memory. David was incredibly responsive, sensitive to our needs, and got the job done more quickly than we could have anticipated. The installers were also a pleasure to work with and the final result is exceptional. I really could not imagine a better process and outcome. Thanks David!
Review from Google
If you're planning to redo your floor don't skip this place come and check it out before you decide on what you want on your floor, they have quite a good variety!
Review from Google
David Ramsey showed his professional acumen by clearly addressing the issues related to replacing 3 different floor materials in 3 rooms and a stairway landing. Gilbert and Jaime, the installation crew, exceeded our expectations: they carefully moved our furniture, removed old flooring, leveled the floor where it was needed, installed the new flooring, then cleaned all the debris immaculately. They were very professional. We would be very glad to hire them again.
Review from Google
Floor Store did a fantastic job for us. The sales rep, Josh, was knowledgeable and very helpful. The installers worked hard to get the job done as quickly as possible while still doing meticulous work.
Review from Google
Angel and his team did a great job installing our carpet. He did it quickly and professionally. It looks wonderful!!! We were on a tight deadline and appreciate Luis making sure our installation happened when it needed to. At one point when we learned the original carpet we had chosen was discontinued, Luis came to our home with samples of other choices so they’re wouldn’t be a delay in getting the material. Thank you to all!!!

Customer Satisfaction Rating

The Floor Store’s Founder and President, Larry Flick, comes from a family with a long and venerable history in the flooring business.

He is the third of four kids who grew up in and around Dalton, Georgia, the heart of carpet country. His father, Robert Flick, owned RJ Flick Associates for more than 50 years. Throughout the textile industry, his name is never mentioned without admiration — and often something more like awe.

The doors of the first Floor Store location opened in Richmond, California, in April of 1986. In the three decades since that first opening, The Floor Store has grown to 10 locations across the Bay Area and counting.

The Floor Store customer reviews speak volumes about the quality, service, and expertise we provide our community.

“At The Floor Store, customer satisfaction is our top priority. This means service, selection, and competitive prices, of course, but it also means continuous training for all our people — sales, installers, everyone. Because a customer is truly satisfied when they feel they have made the right decision for their home, and that takes expertise. Our people have it. Which is why we are Your Bay Area Flooring Authority.”
Larry Flick, Founder and President

Larry Flick

Our President

The Floor Store’s founder and president Larry Flick comes from a family with a long and venerable history in the flooring business.
He is the third of four kids who grew up in and around Dalton, Georgia, the heart of carpet country. His father, Robert Flick, owned RJ Flick Associates for more than 50 years. Throughout the textile industry, his name is never mentioned without admiration – and often something more like awe.

larry president tfs - The Floor Store

Careers in San Francisco Bay Area

The Floor Store was founded in 1983 and has grown to 10 convenient showrooms throughout Northern California. We are well known for our large in-stock product selection, better-than-competitive pricing, outstanding customer service, and professional guaranteed installation.

We are exceptional, because our people are exceptional. We value our employees and know that much of the credit for our success belongs to them. And, it seems they like working here: some have been with us since we opened our Richmond location in 1983!

We continue to experience record breaking growth and are looking to expand our team in all of our locations (Richmond, Concord, Dublin, San Carlos, San Rafael, Santa Rosa, San Francisco, San Jose, Sunnyvale, and Fairfield). While relevant experience is a plus, it’s not a requirement. If you have a friendly and enthusiastic personality, an eye for color and design, and get excited about the prospect of helping customers transform their space – we’d love to talk to you.

Ready to Start Your Project?

From design guidance and material selection to installation, we’ll guide you every step of the way.